Returns and guarantee

This policy applies to purchases you make on this site from Pumpi.

• If your order arrives damaged, wrong or defective, we will replace it or refund your money.
• You can withdraw your purchase within 5 business days of delivery, as long as the product is still sealed and unopened.
• Refunds go back to the same payment method you used.
• For any request, write to the contact options on this site with your order number.

If, when you receive your order, a product is damaged, is not the one you ordered or has a defect, let us know as soon as possible, preferably within 7 days of delivery.

• Write to us at the contact options on this site with your order number.
• Attach photos of the product, the label and the packaging.
• We will reply with the options: a replacement or a refund.

In these cases we cover the return shipping (if needed) and the shipping of the replacement.

Mexico’s Federal Consumer Protection Law lets you withdraw your purchase, without liability, within 5 business days of the product’s delivery. Because our products are dietary supplements that are ingested, for health and hygiene reasons we accept withdrawals only for sealed, unopened products in their original packaging.

• Tell us in writing at the contact options on this site within that period, with your order number.
• We will tell you how to send the product back.
• Return shipping and insurance costs are at your expense.
• Once we receive the product and confirm it is sealed, we refund the price you paid.

We refund to the same payment method (card through Stripe or a Mercado Pago payment). How soon you see it depends on your bank or Mercado Pago.

If you used a coupon or a quantity discount, the refund is for what you actually paid. If you return only part of an order with a quantity discount, we recalculate the discount for what you keep.

• Opened or used products, unless they have a defect.
• Damage from improper use or storage.
• Orders without an order number or proof of purchase.

This policy does not limit the rights the law gives you as a consumer.

Stop using it and talk to a health professional. If you like, write to us at the contact options on this site: we want to know and to record your case.